Introduction
OTHERWORK, LLC ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our ticketing services.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our services.
Information We Collect
Personal Information
We may collect the following types of personal information when you interact with our services:
- Full name, email address, phone number, and billing address
- Payment information (processed securely through third-party payment processors)
- Account credentials such as username and encrypted password
- Event preferences and ticket purchase history
- Communication records when you contact our support team
Automatically Collected Information
When you access our website, we may automatically collect certain technical data, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and navigation patterns
- Referring website or link that directed you to our site
- Device identifiers and mobile network information
How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling ticket orders and delivering digital tickets
- Communicating order confirmations, event updates, and customer support responses
- Improving our website, services, and user experience through analytics
- Detecting and preventing fraudulent transactions and unauthorized access
- Complying with legal obligations and enforcing our terms of service
- Sending promotional communications (only with your explicit consent, which you may withdraw at any time)
Information Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our platform, processing payments, and delivering tickets
- Event Organizers: Relevant information necessary for event entry and attendance verification
- Legal Requirements: When required by law, subpoena, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data transmission, PCI-compliant payment processing, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain functionality of our website.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access, correct, or delete your personal information
- Opt out of marketing communications
- Request a copy of data we hold about you
- Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us at info@otherworkllc.com.
Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
OTHERWORK, LLC
350 Fifth Avenue, Suite 4200
New York, NY 10118
Email: info@otherworkllc.com
Phone: (800) 555-1234